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Terms of Service

Last updated: April 22, 2026. This document is the single, site-wide agreement for PieTwice: it applies to the marketing site, the logged-in product, and any related services we offer (collectively, the “Services”). Our Privacy Policy explains how we handle personal data and is incorporated by reference where this page refers to it.

1. Single agreement for the Site

These Terms of Service (these “Terms”) are a binding agreement between you and PieTwice ( “we,” “us,” or “our”) for access to and use of the Services, including the website and web application, APIs we make available, documentation, and any reports, data exports, or support we provide in connection with influencer campaign and revenue tracking.

If you use the Services on behalf of a company or other organization, you represent that you have authority to bind that entity, and “you” includes the entity and its users you authorize.

2. Acceptance

By creating an account, booking a demo, using tracking links, submitting forms, or otherwise accessing the Services, you agree to these Terms. If you do not agree, do not use the Services. Certain features may also be subject to supplemental terms; if those terms conflict with these Terms on a specific product, the supplemental terms control for that product only.

3. Definitions

  • “Content” means text, files, data, names, images, and other information you or your end users provide to the Services, including campaign and sales data.
  • “Customer Data” means Content and data we process for you, excluding aggregated, de-identified analytics and our own business records.
  • “Reports” means the analytics, match results, and exports generated through the Services, including revenue attribution to campaigns and partners where available.

4. Changes

We may update these Terms from time to time. We will post the current version on this page and change the Last updated date. If a change is material, we will make reasonable efforts to give you notice (for example, by email or in-product notice). Your continued use of the Services after the effective date of updated Terms constitutes your acceptance. If you do not agree, stop using the Services and, where applicable, cancel your subscription in accordance with Section 9.

5. The Services

PieTwice helps you attribute revenue to influencer and campaign activity: for example, through tracking links, import or integration of sales and order data where you connect those sources, and reporting. Features depend on your plan, the quality and availability of your integrations, and the accuracy of data you or your tools provide.

We may modify, suspend, or discontinue parts of the Services, including for security, legal compliance, or product reasons. We may also impose reasonable technical limits (such as request rates or storage) to keep the platform stable. Unless we agree otherwise in a separate order form, the Services are provided in our discretion and may change.

Not professional advice. Reports and metrics are for your internal business and operational use. They are not legal, tax, or accounting advice. You are responsible for compliance with advertising, disclosure, and data-protection rules that apply to your marketing and your use of creator or customer data.

6. Account and security

You are responsible for maintaining accurate account information and for safeguarding passwords, API keys, and other credentials. You must notify us promptly of suspected unauthorized use. We may act on instructions we believe in good faith came from your account, and we may disable accounts to protect the Services.

One person, one main account unless we approve otherwise. You will not share credentials, sell or transfer an account without our prior consent, or create accounts in a way intended to evade limits or abuse promotions.

7. Acceptable use

You will use the Services only in compliance with applicable law and these Terms. You will not, and will not allow others to:

  • Violate privacy, IP, or publicity rights, or use the Services to send spam or unlawful direct marketing.
  • Probe, scan, or test the vulnerability of the Services, or attempt to access data or systems without authorization, including via automated means outside any API or documentation we provide.
  • Interfere with the Services or other users, including by overloading or bypassing rate limits, or by distributing malware.
  • Reverse engineer, decompile, or disassemble the Services, except where mandatory law allows.
  • Resell or sublicense the Services without our written agreement, or use the Services to build a directly competing product using our proprietary interfaces.

We may remove Content or restrict access that we reasonably believe violates this Section or the law, or is necessary to protect the Services or other users.

8. Data, privacy, and marketing

We process personal data in line with our Privacy Policy. You should read it for details on collection, use, rights, and international transfers. In short: we use Customer Data to operate the product, support you, and as described in the Privacy Policy. Where we process personal data on your instructions in providing the Services, you are responsible for your lawful basis and instructions; you confirm that you have the rights needed to provide Content and to give us the permissions in these Terms.

Marketing. Where permitted by law, we may send service, product, and (where you have not opted out) marketing communications. You can unsubscribe from non-essential email using the link in a message, where applicable, or by contacting us.

Location for privacy rights. If you are in the EEA, UK, or California (or other regions with specific laws), the Privacy Policy describes the rights available to you and how to exercise them, including, for California residents, information consistent with the CCPA/CPRA and similar laws as we describe there.

9. Fees and subscriptions

Paid plans, usage limits, and prices are as shown at purchase or in an order you accept. We use third-party payment processors; you authorize us and our vendors to charge your chosen payment method. Unless stated otherwise, fees are non-cancellable for the billed period and, where subscriptions renew automatically, renew at the then-current rate until you cancel as instructed in the product or in your order. Taxes may be added as required. If payment fails, we may suspend access until payment is current.

Refund rules, if any, are stated at checkout, in the product, or in a written order. If we terminate these Terms for cause, outstanding fees may remain due.

10. Intellectual property

We retain all right, title, and interest in the Services, our software, and our branding. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable right to use the Services during your subscription for your internal business purposes. You grant us a worldwide license to host, use, and display Customer Data and Content as needed to provide and improve the Services, secure our platform, and as described in the Privacy Policy.

You will not remove our proprietary notices or imply a partnership we have not agreed to. Feedback you give us about the Services may be used by us without obligation to you.

11. Third-party services

The Services may connect to e-commerce, ads, and other systems you control or authorize. Your use of those services is between you and the third party, under their terms. We are not responsible for their availability, accuracy, or how they use data. The Services may include links; we do not control external sites and are not responsible for their content.

12. Disclaimers

THE SERVICES AND REPORTS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT REPORTS WILL BE COMPLETE OR FREE OF ERRORS, INCLUDING WHERE DATA DEPENDS ON INTEGRATIONS OR THIRD-PARTY PLATFORMS.

13. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER PIETWICE NOR ITS SUPPLIERS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM THESE TERMS OR THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES (OTHER THAN INDEMNITY OBLIGATIONS, UNDISPUTED AMOUNTS DUE, OR BODILY INJURY) WILL NOT EXCEED THE AMOUNT YOU PAID US FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE EVENT (OR, IF THE CLAIM RELATES TO FREE TIER, ONE HUNDRED U.S. DOLLARS (USD 100)). SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS; IN THOSE CASES, OUR LIABILITY IS LIMITED TO THE MAXIMUM PERMITTED BY LAW.

14. Indemnity

You will defend and indemnify us and our affiliates, officers, and employees from third-party claims, damages, and costs (including reasonable attorneys’ fees) arising out of: (a) your Content, campaigns, or use of creator or customer data; (b) your violation of these Terms; or (c) your violation of law or third-party rights in connection with the Services.

15. Suspension and termination

You may stop using the Services and close your account in accordance with product settings or by contacting us. We may suspend or terminate access for breach of these Terms, risk to the platform, or non-payment, with or without notice as appropriate. Provisions of these Terms that by their nature should survive (including Sections 8–16) will survive. Upon termination, your right to use the Services ceases. We may delete your Content after a notice period or backup cycle as described in the Privacy Policy or product terms.

16. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, USA, excluding its conflict-of-law rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply. Subject to rights you may have under consumer protection laws in your home jurisdiction, the courts in Delaware, USA, will have exclusive jurisdiction over disputes, unless we both agree in writing to another forum. You and we will try to resolve disputes in good faith before starting formal proceedings.

17. Contact

For questions about these Terms, or to exercise a legal request where applicable, you can contact us through our contact page. Please include “Terms of Service” in the subject line. We will respond in line with our published practices and law.

These Terms are written in plain language for your convenience. A court may not treat headings as limiting and may interpret the agreement as a whole. If a provision is unenforceable, the remainder stays in effect.

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